SHIPPING & RETURNS

Policy

SHIPPING TIME

ORDERS PLACED ON WORKING DAYS BEFORE 2 PM / 14:00 UUR ARE SHIPPED THE SAME DAY.

TRACKING YOUR ORDER

YOU WILL RECEIVE TRACK & TRACE INFORMATION BY EMAIL AS SOON AS YOUR ORDER IS ON ITS WAY. YOU CAN USE THE LINK IN YOUR EMAIL TO TRACK YOUR PACKAGE.

FREE PICK UP IN STORE

ORDERS CAN BE COLLECTED FREE OF CHARGE AT OUR STORE (THE CLIENT, STATIONSSTRAAT 42, MAASTRICHT). YOU CAN CHOOSE THIS OPTION DURING YOUR ORDERING PROCESS. AFTER COMPLETING YOUR ORDER, YOU WILL RECEIVE AN EMAIL INFORMING YOU WHEN YOUR ORDER IS READY TO BE PICKED UP. BRING A VALID ID AND YOUR ORDER CONFIRMATION NUMBER (OR SHOW IT IN STORE).

SHIPPING COSTS

SHIPPING IS FREE FOR ORDERS OF € 100,- OR MORE.

FOR ORDERS LESS THAN € 100,- THE SHIPPING COSTS ARE € 4,99 WITHIN THE NETHERLANDS. THE COSTS FOR OTHER COUNTRIES ARE CALCULATED DURING CHECK-OUT.

14 DAY RETURN POLICY

YOU CAN RETURN THE ITEM(S) YOU ORDERED WITHIN 14 DAYS OF RECEIPT.

IN ORDER TO EXERCISE THIS RIGHT YOU HAVE TO INFORM US OF YOUR RETURN WITHIN THESE 14 DAYS. YOU CAN DO SO BY EMAIL BY SENDING OUR COMPLETED RETURN FORM TO CONTACT@THECLIENT.NL OR BY USING OUR RETURN PORTAL. OUR RETURN PORTAL CAN BE REACHED BY USING THE LINK IN YOUR TRACK & TRACK EMAIL OR VIA HTTPS://THECLIENT.SHIPPING-PORTAL.COM.

IN THIS PORTAL YOU CAN ALSO INDICATE HOW YOU WOULD LIKE TO RETURN THE ITEMS (BY POST OR RETURN IN STORE) AND PRINT YOUR RETURN LABEL.

REFUND

AS SOON AS WE HAVE RECEIVED THE RETURNED ITEM(S) WE WILL REFUND YOU FOR THE PURCHASE AMOUNT INCLUDING SHIPPING COSTS BY USING THE SAME PAYMENT METHOD YOU USED WHEN YOU ORDERED THE ITEM(S) UNLESS YOU HAVE EXPRESSLY INDICATED OTHERWISE (F.E. YOU CAN ALSO OPT FOR A SHOP CREDIT).

ATTENTION!

THE COSTS OF THE RETURN SHIPMENT ARE FOR YOUR ACCOUNT. IF ONLY PART OF THE ITEMS ORDERED BY YOU IS RETURNED, THE SHIPPING COSTS WILL NOT BE REFUNDED.

RETURNS ARE ONLY ACCEPTED IF BOTH THE ITEM(S) AND THE PACKAGING ARE UNOPENED, UNDAMAGED AND COMPLETE.

WE ARE NEVER LIABLE FOR ANY DAMAGE, THEFT OR LOSS OF THE ITEM(S) INCLUDING PACKAGING OF THE RETURN SHIPMENT.